Aftersales Service Manager - Automotive Business (100K-150K)

Responsibilities :

  • Lead and manage the aftersales service operation, ensure and increase the profitability of the service operation and maintaining high level of customer service in country level.
  • Dealership assessments, evaluating the channel partners spare part sales & service processes, with a focus on total customer satisfaction.
  • Ensure optimal productivity, efficiency, utilization in aftersales service performance through effective business processes, appropriate deployment of staff and good customer service.
  • Monitoring customer complaints, field concerns and quality issues, working for problem resolution coordinating with central After Sales Team.
  • Warranty administrations and failed part inspection at channel partners.
  • Implement best practices among the channel partners so as to constantly improve workshop operations and report back factory for results and course correction.
  • Oversee all aspects of the service operation including the operating budget and managing a team of both technical and customer service staff.
  • Analyze channel partner performance, identify areas of improvements, devise and implement strategies to improve channel partners performance. 

Requirements :

  • Bachelor’s degree or higher in Engineering, Business or relate.
  • At least 8 years working experience in after sales, spare part warranty and network development for 2 wheels automotive industry.
  • Strong technical background, awareness of consumer laws in the country.
  • Strong interpersonal relationship skills, problem solving, result-oriented and customer focus.
  • Good English communication skill.

Other Detail:

  • Job type :Permanent
  • Vertical Expert: :Sales & Marketing
  • Location : Bangkok - Khet Pom Prap Sattru Phai
  • Salary Range : 100,000 - 150,000
  • Job Reference : MPP13327
  • Created by : Nontawat Boonyakhemanan
  • Telephone : 662 631 0464 ext 2107
  • Email : Nontawat.b@th.experis.com

For further information or a confidential discussion please apply now or call to Experis TH at (02)631-0464.