Operation Director-Insurance Business (400K)

Responsibilities :

  • Work directly with relevant Country and Regional Operations to ensure the operating model requirements are in place when required to meet service delivery and cost requirements of the business.
  • Improve efficiencies in the productivity and costing of the company’s customer support functions.
  • Set up and execute operational business plans with the goal of supporting development and continued growth of business in Thailand.
  • Support operation of distribution initiatives primarily in the bancassurance, volume lines portfolio and branch network segments requiring relevant experiences implementing propositions in collaboration with technical underwriting and sales functions are a necessity.
  • Establish and maintain business processes to improve customer satisfaction rate by improving service level.
  • Build strong brand image by timely, consistent, high quality communications with customers through various channels.
  • Provide operational leadership across customer service function to ensure productivity, compliance and control of business risks.
  • Build an effective team by ensuring retention, motivation and development of key staff.

Requirements :

  • Bachelor's degree or higher in any related field 
  • Proven track record in managing large and complex program of customer service and processing functions
  • Minimum of 10 years experience in an insurance or banking business  
  • Minimum of 5 years experience of management level  
  • Mature, hands-on, and result-oriented with professional business acumen 
  • Fluent in English language – written and spoken.

Other Detail:

  • Job type :Permanent
  • Vertical Expert: :Executive
  • Location : Bangkok - Phra Nakhon
  • Salary Range : 300,000+ - 300,000+
  • Job Reference : MPP13005
  • Created by : Kwangla Tangmahastitgul
  • Telephone : 662 631 0464 ext 2108
  • Email : kwangla.t@th.experis.com

For further information or a confidential discussion please apply now or call to Experis TH at (02)631-0464.