IT Helpdesk

Responsibilities :

  • Provide L1 support for Autoliv Electronics plants globally as a main activity and support the rest of the other L1 colleagues from Asia
  • Involved in the communication process – inform the management for critical outages and keep the rest of the colleagues updated;
  • Collaborates closely with the regional and global teams to resolve the incidents and request based on defined KPIs
  • Part of Crisis situations to document all received complains, coordinate the testing with the users after the services are restored and provide feedback to the global/regional teams.
  • Responsible for the Termination process for the users based on predefined procedure
  • Perform UAT for IT side when required by the IT Manager or by the IT Team Lead

Requirements :

  • Bachelor Degree /University Degree IT or Computer Science area
  • IT troubleshooting skills
  • Strong English skills
  • IT Customer Service Experience
  • Customer focused

Other Detail:

  • Job type :Contract
  • Vertical Expert: :IT & Telecom
  • Location : Bangkok - Khet Khlong Toei
  • Salary Range : 20,000 - 30,000
  • Job Reference : ExperisIT
  • Created by :Thanyaporn Wetakarn
  • Telephone : 02 631 0464 ext 2201
  • Email : Thanyaporn.w@th.experis.com

For further information or a confidential discussion please apply now or call to Experis TH at (02)631-0464.